Common Questions about Vacation Rental HomesFrequently Asked Questions:
What is your pet policy?
Some of our vacation homes will allow you to bring your dog. We do not allow cats. We will need to approve of this pet before you can bring it along. You will be charged a $150 refundable pet deposit and that will be returned to you as long as there isn’t any damage to the house or extra cleaning needed because of the pet. All pets are expected to be flea and tick treated before your arrival. The pet is not allowed on furniture and should be crated if you leave it alone at the house. Before you depart you are responsible for cleaning up after your pet outside and inside. Please vacuum and clean up the dog hair on the floors and clean up all waste in the yard. Thank you for cooperation.
Are weddings or large gatherings allowed at any of your properties?
Most of our owners will not allow large gatherings or weddings at their property. If you are planning to do either of these we will need to approve it prior to your stay. Maximum persons limit varies from property to property.
What time is check-in?
Check-in time is 3pm. We allow check-ins after 3 but please ask that you inform us of this before prior to your arrival.
What time is check-out?
Check-out is 10am. Unless approved by our office a checkout later than 10 is not allowed.
Can we rent a property less than a week?
Yes, in the off-season or last minute we will allow you to rent some of our properties for less than a week. We do have a four night minimum.
How do I book a vacation home?
If you wish to book a vacation home please book online with the “Reserve Now” button and follow the prompts. If you have any questions about the vacation home or our services please correspond with us at [email protected] or call (207)833-7779.
Is booking online secure?
We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database. It will only be accessible by those authorized with special rights to such systems. They are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do you accept credit cards?
Yes, we accept all major credit cards (Mastercard, Visa, American Express, Discover). If you would like to make a payment via Credit Card you will need to call us with this information and we will process this.
What if I book online but want to pay by check?
You can send us an email to [email protected] and let us know you wish to pay with a check. We can then cancel your pending credit card payment.
If the house is not big enough for our group can we bring a camper or tent to house more people?
No. Due to the delicate nature of septic systems and wells on each property the maximum occupancy is very strict and cannot handle more than the specified amount.
Can we have fires on the beach in front of our house?
You will need to have a fire permit to have any fires on the beach. To obtain a fire permit please click here.
What happens if there are specials on the property we have rented after we have booked it?
Unfortunately, we cannot apply any special pricing to already placed reservations.
Is the internet connection reliable on the islands?
Although we can’t always guarantee it most of the time our internet connections are good. Like anywhere else in the world internet can cut out and we do our best to get the company to fix it as soon as possible but we cannot control how quickly the cable/internet company fixes it.
What items will be at my house when I arrive?
All houses are equipped with enough paper towels and toilet paper to get you started. After that runs out you are in charge of purchasing your own. There will be trash bags, dish soap, hand soap and cleaning products in the home. However, if it runs out during your stay it is up to the you to replenish. If you run out of charcoal or propane for the grill please purchase and return the receipt to Your Island Connection where you will be reimbursed. The kitchen will be fully equipped with all you need to make a meal. If there are any specific items you would like to inquire about please contact us.
Can we mail extra luggage, forwarded mail, etc. to you during our stay?
Yes, of course. If you are sending a package through USPS you can send it to our postal box; the address is PO BOX 300 Bailey Island, ME 04003. If the package will be coming via Fed-Ex or UPS then you can send it to our office location at 7 Aarons Way Bailey Island, ME 04003. Be sure to make it out to Your Island Connection and put it to C/O of your name.
Do I need to bring sheets and towels?
Some of our houses do not include sheets and towels. The information telling you whether or not they are included is on our website under each property. If you cannot find this please contact us and we can inform you. We do rent sheets and towels for the houses that do not include them. If you would like to rent linens please let us know a month prior to your arrival.
What is expected of me before I check out of my house?
You are not in charge of deep cleaning the house before your departure as we do have a cleaning crew who will be coming in. However, we kindly ask that you tidy up before you leave. All trash will need to be taken out, perishables taken with you or thrown away. Some houses ask that a load or two of laundry get started, this would be listed in the property specific information and directions. Any sea treasures should be returned and not left inside the house. This allows our cleaning crews to clean the house within the short turnover period. Please be sure all furniture and decor is returned to its original place if you moved it. If you find you are leaving earlier than check-out time please leave a message at our office 207-833-7779.
Will you do a “showing” of a rental home I may be interested in?
Of course we will. However, sometimes houses are not available to show due to being rented so it is best to make an appointment with us first. This also ensures that we are available to show you the properties.
Is the water safe to drink at our rental?
All of our rental houses have had their wells and water tested, they have all passed inspections. The water IS safe to drink. However, the taste may be different than what you are used to so you may prefer to buy bottled water.
Will my rental house have an Air Conditioner?
No, your rental house will not have an air conditioner. Most of the time there is a nice sea breeze and opening up the windows will cool off the house. Many of our rentals have at least one fan. We do have two houses that have Central A/C (West Shore House and Two Trees by the Sea).
Can we go above the “Max Occupancy” at a house?
No, you cannot do above the “Max Occupancy” of the house. If you plan to have overnight visitors please feel free but do not go above the Maximum Occupancy. If you are going to have “day visitors” that exceed the maximum occupancy of the home please let us know. Although most of the time this doesn’t create a problem we still like to be made aware.
Will I know everything there is to know about the property I am renting just by the listing on your website?
While we try to make our listings as in-depth as possible, some things you may still have questions about. Our office staff has been to every house and knows the ins and outs of them. Please call if you have specific things you would like to know.
Are we expected to tip the cleaning staff?
Our cleaners are all independent contractors, meaning they are not employees of Your Island Connection. They are paid a set rate per house, and provide their own cleaning supplies. If you were happy with all their cleaning efforts upon your arrival, please feel free to leave them a tip. They work very hard, and it is always appreciated!
What do I need to know about the waterfrontage in Maine?
There are some local beaches and rentals with beaches. However, this can be coarser sand than Florida beaches. Some of the waterfrontage at our houses is rocky. Please use caution when climbing down over the rocks. When the tide comes in and goes back out it leaves the rocks very slippery and can be hazardous. We also recommend bringing water shoes. The barnacles and rocks can be vicious sometimes and having cut up feet is not the best way to spend your Maine vacation so always wear your water shoes!
Are there medical services nearby?
There are a few different medical facilities in Brunswick. Please Click Here for more information and the list of facilities nearby.