Common Questions about Vacation Rental Homes
Rental Guidelines & FAQ's
Important things to keep in mind when choosing a vacation rental:
Location: Keeping in mind the location of the property is especially important when travelling with children. We have many rentals that are located on along cliffsides over looking the water. In addition, we have many places with lofts or high outdoor decks. If you question the safety for people in your party at any property, please feel free to contact us and we can help you choose the best fit for your group.
Occupancy: Our occupancy limits are based on the fact that all our properties have private wells and septic systems (more info on these systems at the bottom of this page). With that being said you may find a house that you think is big enough to have a few extra people sleep on the couch or an air mattress. However, exceeding occupancy is not allowed so please be aware when choosing your rental.
Accessibility: If you have someone in your group that needs specific accommodations due to mobility issues, we are happy to help you find your way to a house that suits their needs.
Are weddings or large gatherings allowed at any of your properties?
Most of our owners will not allow large gatherings or weddings at their property. If you are planning to do either of these, we will need to approve it prior to your stay. Maximum persons limit varies from property to property.
What time is check-in? What if I’m going to be arriving late?
Check-in time begins at 3pm. We are happy to accommodate later check-in times. If you will be arriving later than 4:30pm please let us know ahead of time so we can make alternate arrangements if necessary.
What time is check-out?
Check-out is NO LATER THAN 10am. We have a very short window to get houses ready so unless this has been pre-arranged with our office, we can’t allow a later check out.
What is your pet policy?
Some of our vacation homes will allow you to bring your dog. We do not allow cats. We will need to approve your pet before you can bring it along, and you will also have to sign our pet agreement (if you have not been sent a pet agreement please know that means your pet was not approved, and you should reach out to us ASAP). You will be charged a non-refundable fee of $50 per pet. All pets are expected to be flea and tick treated before your arrival. The pet is not allowed on furniture and should be crated if you leave it alone at the house. Before you depart you are responsible for cleaning up after your pet outside and inside. Please vacuum and clean up the dog hair on the floors and clean up all waste in the yard. Thank you for cooperation.
Can we rent a property less than a week?
We now offer many properties that can be rented for less than a week during peak season! You will see them listed on our website under the vacation rentals tab as 2- or 4-night minimums. In the off season, generally May to mid-June and Labor Day through the end of October almost ALL our properties will allow for less than a week.
We are renting in the Off-Season (after September 1st and before June 30th) - will all the advertised property amenities be available? Not necessarily. For example, some floats or docks may not be in the water at properties until May/June and then pulled out in September/October. Call us for more details if you have questions.
Is booking online secure?
We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database. It will only be accessible by those authorized with special rights to such systems. They are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do you accept credit cards?
Yes, we accept all major credit cards (Mastercard, Visa, American Express, Discover). If you would like to make a payment via Credit Card you will need to call us with this information and we will process it or you can use the LiveStay app to manage your payments.
What if I book online but want to pay by check?
You can send us an email to [email protected] and let us know you wish to pay with a check. We can then cancel your pending credit card payment.
If the house is not big enough for our group can we bring an air mattress, camper or tent to house more people?
No. Due to the delicate nature of septic systems and wells on each property the maximum occupancy is very strict and cannot handle more than the specified amount.
Can we have fires on the beach in front of our house?
You will need to have a fire permit to have any fires on the beach. Fires must be below the high tide line. You are responsible for making sure the fire is completely out prior to leaving the beach. To obtain a fire permit please click here.
What happens if there are specials on the property we have rented after we have booked it?
Unfortunately, we cannot apply any special pricing to already placed reservations.
Is the internet connection reliable on the islands?
Although we can’t always guarantee it most of the time our internet connections are good. Like anywhere else in the world internet can cut out and we do our best to get the company to fix it as soon as possible but we cannot control how quickly the cable/internet company fixes it. Internet speeds vary by whatever plan the home owner has.
How is the cell phone coverage in the area?
While cell phone service has greatly improved in recent years there are still dropped calls and the dreaded “dead zones”. We would suggest utilizing the “wi-fi calling” feature on your cell phones so while you are at the property you will have reliable service. To find out how to turn on the feature simply google the type of cell phone you have and wi-fi calling feature, a step by step guide should pop up in the search.
What items will be at my house when I arrive?
All houses are equipped with enough paper towels and toilet paper to get you started. After that runs out you are in charge of purchasing your own. There will be trash bags, dish soap, hand soap and cleaning products in the home. However, if it runs out during your stay it is up to the you to replenish. If you run out of charcoal or propane for the grill, please purchase and return the receipt to Your Island Connection where you will be reimbursed. The kitchen will be fully equipped with all you need to make a meal. If there are any specific items you would like to inquire about please contact us.
Can we mail extra luggage, forwarded mail, etc. to you during our stay?
Yes, of course. If you are sending a package through USPS you can send it to our postal box; the address is PO BOX 300 Bailey Island, ME 04003. If the package will be coming via Fed-Ex or UPS then you can send it to our office location at 2067 Harpswell Islands Rd., Bailey Island, ME 04003. Be sure to make it out to Your Island Connection and put it to C/O of your name.
Do I need to bring sheets and towels?
Some of our houses do not include sheets and towels. The information telling you whether they are included or not is on our website under each property. If you cannot find this, please contact us and we can inform you. We do rent sheets and towels for the houses that do not include them. If you would like to rent linens, please let us know a month prior to your arrival.
What is expected of me before I check out of my house?
You are not in charge of deep cleaning the house before your departure as we do have a cleaning crew who will be coming in. However, we kindly ask that you tidy up before you leave. All trash will need to be taken out, perishables taken with you or thrown away. Some houses ask that a load or two of laundry get started, this would be listed in the property binder at the house. Any sea treasures should be returned to nature, not left inside the house. This allows our cleaning crews to clean the house within the short turnover period. Please be sure all furniture and decor are returned to its original place if you moved it. If you find you are leaving earlier than check-out time, please either text or call our office at 207-833-7779, or email us.
Will you do a “showing” of a rental home I may be interested in?
Of course we will. However, sometimes houses are not available to show due to being rented so it is best to make an appointment with us first. This also ensures that we are available to show you the properties.
Is the water safe to drink at our rental?
All of our rental houses have had their wells and water tested, they have all passed inspections. The water IS safe to drink. However, the taste may be different than what you are used to, so you may prefer to buy bottled water.
Will my rental house have an Air Conditioner?
No, your rental house will not have an air conditioner. Most of the time there is a nice sea breeze and opening the windows will cool off the house. Many of our rentals have at least one fan. We do have a few houses that have Central A/C (West Shore House, Whalewatch, Genimatas, Homeport, and Two Trees by the Sea).
Can we go above the “Max Occupancy” at a house?
No, you cannot do above the “Max Occupancy” of the house. If you plan to have overnight visitors, please feel free but do not go above the Maximum Occupancy. If you are going to have “day visitors” that exceed the maximum occupancy of the home, please let us know. Although most of the time this doesn’t create a problem, we still like to be made aware as neighbors may say something to us or the owners.
Will I know everything there is to know about the property I am renting just by the listing on your website?
While we try to make our website listings extremely thorough, it is impossible to include every single itty bitty detail. Our team has been to every house and knows them inside and out. If you have specific questions, we are happy to answer them, please just never assume!
Are we expected to tip (provide gratuity) the cleaning staff?
Our cleaners are all independent contractors, meaning they are not employees of Your Island Connection. They are paid a set rate per house and provide their own cleaning supplies. If you were happy with all their cleaning efforts upon your arrival, please feel free to leave them a tip in the envelope provided. They work very hard, and it is always appreciated!
What do I need to know about the waterfrontage in Maine?
There are local public beaches and a few rentals have beach areas. However, this is generally coarser sand than Florida beaches. Some of the waterfrontage at our houses is rocky. Please use caution when climbing down over the rocks. When the tide comes in and goes back out it leaves the rocks very slippery and can be hazardous. We also recommend bringing water shoes. The barnacles and rocks can be vicious sometimes and having cut up feet is not the best way to spend your Maine vacation so always wear your water shoes!
Are there medical services nearby?
There are a few different medical facilities in Brunswick. Please Click Here for more information and the list of facilities nearby.
Bugs? Mosquitoes? – While we wish we didn’t have them, mosquitos are most active at daybreak and dusk and on cloudy, warm days. If you want to avoid them, stay away from where they tend to concentrate - in tall grass, margins of wooded areas, or in heavily wooded areas in dense vegetation. Don't wear dark colors. Mosquitoes and other biting flies are attracted to dark greens, browns, and black. They are less attracted to light-colored clothing, especially whites and yellows. Citronella candles and bug spray help keep them away. We do have other bugs that have migrated to our area, such as wood roaches and grubs. The wood roaches while in the roach family are not like the city roaches and we have begun seeing these minimally and mostly where the outdoor vegetation is lush like knotweed. If you see more than a couple wood roaches inside a property, please feel free to let us know so we can make property owners aware. The grubs generally aren’t seen but you will see where they have been outside as they tend to dig up lawns like little divots.
Water and Waste? - One final note that is important is related to water and septic systems. ALL our homes are on a well and use a septic system to treat wastewater. The coast of Maine is notorious for having a high iron content in the groundwater. Most of our vacation homes also have filters and water-treatment systems to address these issues. Occasionally, especially after a rain that was preceded by a long dry spell, the water treatment systems in some of our homes can be overwhelmed and rust colored water may appear. Also, a bad sulfur smell can come from heated well-water. This is hydrogen sulfide, which can be caused by the metabolism of a non-harmful bacteria called “sulfate-reducing bacteria”. Those of us who live in Maine year-round have adapted to these well-water challenges without issue. Be prepared that you shouldn't expect any water-quality issues in your rental property - but we just wanted to make sure you were aware of some of the challenges we have. Because many of our vacation homes are on sensitive septic systems to treat wastewater, we restrict the occupancy in the homes to what the recommended daily human intake of the systems are rated for. It is also VERY important that you don’t flush wipes, sanitary products or dispose of cooking greases in the toilet or sinks.